B-Serv - Customer satisfaction

Receive regular, spam-free updates from Brixton news, events and properties. Register now >

Our aim is to be polite, prompt, efficient and deliver high quality service


	:: Contact B-Serv team :: Customer service teams :: Customer satisfaction	:: Workplace support :: Publications :: Procedures and Guidance




			Our approach Since 2001 - when B-Serv took over the management of the properties owned by Brixton plc and its joint venture partners - we have monitored levels of satisfaction with the service we provide. A customer satisfaction survey is carried out each year by independent researchers. How are we doing? Although our performance in these surveys has been pleasing and shows that we have improved since 2001, the real value of the research is that it highlights what we’re not getting it right. One of the key measures in the survey is the level of overall satisfaction with B-Serv. The graph below shows the results for the period 2001-2007. Customer Satisfaction Surveys – Satisfaction with B-Serv Q. In overall terms how satisfied are you with the management of your property by B-Serv? How can we improve? We aspire to continually improve and deliver a high quality service to you. We expect our customers to judge us on the quality of our service. We respect the fact that all our customers have jobs to do and businesses to run. That’s why we’re committed to the following: Understanding your business needs and helping your workplace run more efficiently Listening to your comments and feedback and responding in a quick, courteous and efficient manner Communicating clearly about what we’re doing and why we’re doing it Despite our aims, there may be times when we do not meet the expectations of our customers. In these circumstances, its crucial that you tell us what you need so we can refine and improve our services. Not happy about something? If you are not satisfied with the service you have received from us, the following procedure should enable the matter to be resolved. The steps you should take are detailed in the link below: (Customer Complaints Procedure pdf) Do you know your Customer Service Manager? Every B-Serv customer has a dedicated Customer Service Team comprising a Customer Service Manager, Contract Manager and Asset Manager. Your Customer Service Manager is there to assist you with property-related issues, get feedback on how you think we’re doing and help make sure you get the most out of your property. If you don’t know who your Customer Service Manager is you can find out here. If you have any issues concerning your property that you would like B-Serv to respond to, please contact either your Customer Service Manager or the B-Serv Help Desk on 0800 587 587 2 (helpdesk@b-serv.ltd.uk).